FAQ

FREQUENTLY ASKED QUESTIONS

How to place an order to us?

To get a quote or finalize an order generally you require to provide quantity, design and size range of the product. You may select the design of the product from our website or you can send us your own design. All of our website designs are customizable and can be decorate to your club color. Once the design is selected then you can directly send us email to [email protected] or can send an inquiry through website. You will require to mention product code, quantity required and size ranges.  

What is your payment method and terms?

To confirm any new order, customers need to deposit 50% of the invoice value plus full GST. The remaining 50% needs to pay before shipment. We send a balance invoice with delivery fee before shipment. We accept EFT transfer, bank cheques, credit card and PayPal.

What is your standard delivery time?

Our standard delivery time is 4 – 5 weeks depending on the items and quantity, however if you need an item earlier than this time frame then please contact [email protected] Our sales team will advise you whether early delivery is possible for your order.

Do you do package deals or discounts?

Yes we do, if you order few different items then we have a COMBO deal. Please contact us by mail [email protected] or ring 0730776606.

Can I see your sample or can you make a sample before order?

Yes you can request a sample before proceeding to order, sample fee & shipping fees apply. If you like to see samples from our stock, we can send it to you for a sample fee and delivery fee. Sample fee can be reimbursed if you return the sample. Please contact our sales team [email protected] for samples. For local customers our sales representatives generally visit schools, clubs and businesses to show samples.

Do you have design services for customers?

We offer FREE design service to all customers. Our design team can help you design your dream ideas in to reality. Our website designs are just examples only. We can create your own design according to your instruction.

Do you deliver Australia wide?

Yes we deliver any part of Australia and overseas.

What type of fabric do you use for your garments?

We use top quality fabric for all sorts of sports. Depending on the type of sport or use our research team has developed fabrics that best suits for that type. Generally we use high quality dry fit 100% polyester and polyester spandex (Lycra) mix fabric for all sports.

Do you do screen print on cotton garments?

Yes do screen print on 100% cotton T shirts, Hoodies and 100% cotton polo shirts..

Can we use our own design if we want to?

Yes you can and we don’t charge for your design modification. You just need to send your design file to [email protected] . Where modification requires we will do it and send to you for approval.

How do I find the sizes that I need to order?

Sizing is very important, sizes slightly varies company to company and sport to sport.It is always better to follow the size chart the company you are ordering. You can download Briz Sports size chart for all sports from our website. Our nice sketches shows how to take measurement on garments. Please follow our size chart instruction there.

Do you have a return policy?

Generally our garments are defect free as our experienced quality team checks every single piece of garment during final inspection. Still if there is any defect in the garment then you can return to us within 2 weeks of delivery by our cost and we will replace the item cost free as soon as possible.

What happens if I need to cancel the order after deposit is paid?

If you cancel the order within 48 hours then 80% of the deposit will be refunded and if cancellation is made after 48 hours then there will be no refund given.