FREQUENTLY ASKED QUESTIONS
How to place an order to us?
Simply select your product or sports, select your design, select your color, if the color you like not available in the website please send us email@example.com the design number & the color pantone number you like to add in that design etc. we will modify the design and will send to you for approval.
What is your payment method and terms?
To confirm any new order, customers need to deposit 50% of the invoice value. The remaining 50% needs to pay before shipment. We send a balance invoice with delivery fee before shipment. We accept EFT transfer, bank cheques, credit card and PayPal.
What is your standard delivery time?
Our standard delivery time is 4 – 6 weeks depending on the items and quantity, however if you need an item earlier than this time frame then please contact firstname.lastname@example.org Our sales team will advise you whether early delivery is possible for your order.
Do you do package deals or discounts?
Yes we do, if you order few different items then we have a COMBO deal. Please contact us by mail email@example.com or ring 0730590511 or sales manager 0435880500.
Can I see your sample or can you make a sample before order?
Yes you can request a sample before proceeding to order, sample fee & shipping fees apply. If you like to see samples from our stock, we can send it to you for a sample fee and delivery fee. Sample fee can be reimbursed if you return the sample. Please contact our sales team firstname.lastname@example.org for samples. For local customers our sales representatives generally visit schools, clubs and businesses to show samples.
Do you have design services for customers?
Yes our design team can help you design your own ideas, but you need to download the design form from our website under DESIGN YOUR OWN tab and answer few questions there to help our designer and send it to email@example.com. $44(incl. GST) design fee applies.
Do you deliver Australia wide?
Yes we deliver any part of Australia and overseas.
What type of fabric do you use for your garments?
We use top quality fabric for all sorts of sports. Depending on the type of sport or use our research team has developed fabrics that best suits for that type. Generally we use high quality dry fit 100% polyester and polyester spandex (Lycra) mix fabric for all sports.
Do you do screen print on cotton garments?
Yes do screen print on 100% cotton T shirts, Hoodies and 100% cotton polo shirts..
Can we use our own design if we want to?
Yes you can and we don’t charge for your design modification. You just need to send your design file to firstname.lastname@example.org . Where modification requires we will do it and send to you for approval.
How do I find the sizes that I need to order?
Sizing is very important, sizes slightly varies company to company and sports to sports. So it is always better to follow the size chart the company you are ordering. On our website we have displayed size chart for all sports. Our nice sketches shows how to take measurement on garments. Please follow our website instruction there.
Do you have a return policy?
Generally our garments are defect free as our experienced quality team checks every single piece of garment during final inspection. Still if there is any defect in the garment then you can return to us by our cost and we will replace the item cost free as soon as possible.
What happens if I need to cancel the order after deposit is paid?
If you cancel the order within 48 hours then 80% of the deposit will be refunded and if cancellation is made after 48 hours then there will be no refund given.